Museum London is committed to accessibility for all visitors. There are two accessible parking spaces at the main entrance, a ground-level main entrance with automated doors, an elevator, accessible washrooms, and a complimentary transport chair. For more information, please call 519-661-0333.
Emergency Response Information
In the event of an emergency evacuation, visitors requiring assistance are to remain where they are in Museum London. Security or Museum London staff will accompany the visitor to a safe exit and remain with the them until help arrives.
Accessible Customer Service Plan
Autism Canada’s Sensory Support Kits
For those who may experience sensory sensitivity, we provide free kits which include noise reducing ear covers, fidget items (cube, spinner, squishy ball) and tinted safety glasses to help manage visual sensitivity.
Kits are available to borrow on a first-come, first-served basis and can be checked out by leaving a driver's license or other form of valid identification.
Inquire with the front desk once you arrive.
Customer Service Accessibility Training
Museum London ensures that staff and volunteers are trained in customer service excellence which includes accessibility training. Museum London’s goods and services are provided in a manner that respects the dignity and independence of persons with disabilities.
Communication
Museum London staff will communicate in a clear manner that considers the person’s disability and will exhibit appropriate behaviour towards those who use service animals, support persons or assistive devices. Documents required by the customer service standard are available on request and can be provided in a format that takes a person’s disability into account.
Service Animals
Museum London welcomes visitors with service animals.
Support Persons
Museum London welcomes a support person who accompanies a visitor in need of support. The support person is not charged tour or program fees.
Notice of Temporary Disruption
Museum London will make reasonable efforts to provide notice of temporary disruptions in services or facilities and will determine the most appropriate and reasonable format(s) of providing notice, giving consideration to the potential disabilities of persons who use Museum London’s facility or services, and the length of the disruption.
Feedback
Feedback and complaints about Museum London’s goods and services and the manner in which they are provided to persons with disabilities are welcomed as they may identify areas that require change and encourage continuous service improvements. Visitor Service Initial Complaint and Feedback Form and Visitor Accommodation Initial Request Form can be found as attachments below or at the Museum London reception desk.