Museum London is an equal opportunity employer and welcomes applications from people of all abilities. Accommodations for candidates are available on request for all aspects of the selection process.

Supervisor of Retail and Visitor Services

Deadline: Monday, June 30 at 8:00 am EST

Museum London is seeking a dynamic and experienced Supervisor of Retail and Visitor Services to lead the day-to-day operations of Shop Museum London—both onsite and online—and to oversee visitor service functions that support an exceptional and welcoming guest experience. This role blends operational supervision with a passion for community engagement, art, and retail. 

Reporting to the Executive Director or their designate, the Supervisor ensures the Shop and Visitor Services are operated professionally, aligned with Museum values and mission, and contribute meaningfully to both the visitor experience and revenue generation. The successful candidate is a leader who will demonstrate an ability to foster positive customer relationships, build rapport with a wide range of visitors, and inspire a team of staff and volunteers to deliver outstanding service.

Key Responsibilities

  • Recruit, hire, train, schedule, and evaluate Visitor Service & Shop Associates.
  • Approve staff timesheets and monitor attendance and performance.
  • Collaborate with staff to recruit, train, and schedule Shop volunteers; track their hours.
  • Assign projects and monitor progress in both retail and visitor service areas.
  • Maintain and update operational manuals and ensure compliance with procedures.
  • Develop and implement an annual retail business plan aligned with Museum London’s strategic goals.
  • Participate in the leadership team to contribute to multi-year budgeting.
  • Build and maintain positive relationships with visitors to encourage return visits and ongoing engagement.
  • Champion a culture of exceptional customer service and inclusive hospitality.
  • Collaborate on marketing, promotional campaigns, and special events.
  • Act as lead buyer for Shop Museum London: source goods, liaise with artists, artisans, and vendors; negotiate contracts and manage purchasing budgets.
  • Oversee display and merchandising, ensuring a visually compelling and organized retail environment.
  • Maintain secure inventory and manage artist-designed merchandise, limited editions, and product development.
  • Manage shipping and receiving of Shop inventory and artist consignments.
  • Maintain POS, CRM systems, and online shop inventory; fulfill online orders.
  • Ensure financial accuracy including cash handling, reconciliation, inventory controls, and sales reporting.
  • Review monthly reports with leadership to monitor sales targets and performance.
  • Oversee confidential customer data collection and feedback processes as required.
  • Liaise with Security to ensure the safety of goods and visitors within the retail space.

Skills, Experience & Attributes

  • Proven experience in retail and/or visitor services, including inventory management, visual merchandising, and customer engagement.
  • Experience supervising staff and volunteers in a diverse and inclusive environment.
  • Strong interpersonal and communication skills with a natural ability to connect with a wide range of individuals.
  • Skilled in building rapport and fostering relationships with customers and community members.
  • Knowledge of POS and inventory software systems; strong technical aptitude.
  • Strong organizational skills, attention to detail, and comfort with data and reporting.
  • Diplomacy, discretion, and sound judgment in staff and customer interactions.
  • Flexibility to work a Tuesday–Saturday schedule and occasional additional hours as required.

Education & Training

Ontario Secondary School Diploma (OSSD) or equivalent.

Post-secondary education in retail sales, business, arts administration, or a related field is considered an asset.

Hours of Work 

This is a full-time position working an average of 35 hours a week onsite, with a normal schedule from Tuesday through Saturday.

Compensation

Annual salary of $45,000 with comprehensive health and dental benefits, OMERS pension plan and free on-site parking.

Compensation includes base pay with the potential for performance-based commissions, rewarding strong sales results and customer engagement.

To Apply

Send a cover letter that explains your relevant experience and interest in this position and your CV by email to careers@museumlondon.ca. Please note that only those selected for an interview will be contacted.

Museum London is strongly committed to employment equity and diversity. We welcome all applications from racialized persons/persons of colour including Indigenous peoples, persons with disabilities, persons of all sexual orientations and gender identities, and others who may contribute to the further diversification of ideas. Accommodations for candidates are available on request for all aspects of the selection process.

Call for Artist-Educators

Museum London is accepting ongoing applications for paid, contract Artist-Educators. Opportunities are available to develop and lead arts or crafts workshops and classes, and also drop-in sessions for public events such as Family Day, Canada Day, or other civic festivals. Activities will  take place virtually or on-site. 

We are seeking Artists with:

  • Teaching experience to lead programs for children, youth, or adults. 
  • The experience of, and enthusiasm for communicating ideas clearly, inspiring creativity, developing technical confidence, and modeling inclusivity.
  • A commitment to working with the Museum London Programs team to reach activity deadlines and budgets.
  • The knowledge and ability to explore art or craft practices, histories, techniques, or materials. 

Arts or crafts-based activity themes could explore:

  • The practices or contexts of exhibiting our permanent collection art or artists. 
  • London and regional communities or histories including, and not limited to Indigenous, Black, Disability, and LGBTQ2S+ perspectives. 

Please submit your CV with cover letter and include the following:

  • Relevant artist-education experience leading activities in a museum, or community setting.
  • One to three proposal ideas for drop-in sessions, workshops, or classes you would lead and include the title, duration, age group, learning objectives, and materials or techniques used.  
  • Two to three references. 

Submissions to be sent to smunro@museumlondon.ca.

About Museum London

At the forks of the Deshkan Ziibi / Thames River, Museum London is situated in a place that has been a site of convergence, exchange, and interconnection for thousands of years. Today, in the heart of Southwestern Ontario, Museum London’s purpose is to honour and amplify interconnections by activating art and history. Through this work, we create deeper understandings of our past, our communities, our place in the world, and the breadth of possibilities that our shared future holds.

Grounded in our region and its rich cultural, artistic, and historical legacies, we co-create, reflect, and interpret ideas and stories rooted here, share them widely, and bring important artistic knowledge from other places to London to benefit local audiences.

Through exhibitions, our vast collections of art and artifacts, public and school programs for learners of all ages, and memorable special events, we nurture curiosity, creativity, and empathy, build community and shape a more vibrant city.

For further information including our 2023-2027 strategic plan and our most recent annual report visit museumlondon.ca