Emergency Response Information

In the event of an emergency evacuation, visitors with disabilities are to remain where they are in Museum London. Security or Museum London staff will accompany the visitor with disabilities to a safe exit and remain with the individual until help arrives.


Accessible Customer Service Plan

Customer Service Accessibility Training

Museum London ensures that staff and volunteers are trained in customer service excellence which includes accessibility training. Museum London’s goods and services are provided in a manner that respects the dignity and independence of persons with disabilities.

Communication

Museum London staff will communicate in a clear manner that considers the person’s disability and will exhibit appropriate behaviour towards those who use service animals, support persons or assistive devices. Documents required by the customer service standard are available on request and can be provided in a format that takes a person’s disability into account.

Service Animals

Museum London welcomes visitors with service animals.

Support Persons

Museum London welcomes a support person who accompanies a visitor in need of support. The support person is not charged tour or program fees.

Notice of Temporary Disruption

Museum London will make reasonable efforts to provide notice of temporary disruptions in services or facilities and will determine the most appropriate and reasonable format(s) of providing notice, giving consideration to the potential disabilities of persons who use Museum London’s facility or services, and the length of the disruption.

Feedback

Feedback and complaints about Museum London’s goods and services and the manner in which they are provided to persons with disabilities are welcomed as they may identify areas that require change and encourage continuous service improvements. Visitor Service Initial Complaint and Feedback Form and Visitor Accommodation Initial Request Form can be found as attachments below or at the Museum London reception desk.