We've missed you! Below is important information to make your visit enjoyable and safe. As of Thursday, July 22, we are open with a reduced weekly schedule. 

NEW Public Hours for Museum London and The Shop at Museum London
Thursday to Sunday
11:00 am to 12:00 pm for seniors (65+) and those who are immunocompromised
12:00 pm to 5:00 pm for general public

Masks are mandatory for all visitors above the age of two. We will not have timed ticketing, we will be screening all visitors (Museum, Shop, and restaurant), and we will ask for your name and e-mail for contact tracing. We also recommend using Health Canada’s COVID Alert app. Please feel free to phone us at 519-661-0333 or e-mail visitor services at ebainbridge@museumlondon.ca with any questions or concerns. 
The Museum, as always, is by donation.

Construction update: Our sidewalks are under construction for the BRT (Bus Rapid Transit) and Dundas Place projects. For people using wheelchairs and walkers, we're only accessible by car at the moment due to sidewalk closures and we will update you as soon as that changes. There is pedestrian access to the Museum from Queens Avenue. For those arriving by car, you will have to enter and exit our lot from Queens Avenue. If you have questions, please call us at 519-661-0333 or e-mail ebainbridge@museumlondon.ca

For the rest of 2021, receive two hours of free parking every day in our parking lot by using the code ‘CORE’ on the HonkMobile app.

You can still access all of our #MuseumLDN from Home online programming and activities by clicking HERE


Open

The Shop at Museum London remains open with the same hours that the Museum is open. The River Room restaurant is open: Tuesday, Wednesday from 4:00 pm to 8:00 pm; Thursday, Friday from 12:00 pm to 2:00 pm, 4:00 pm to 9:00 pm; Saturday from 4:00 pm to 9:00 pm; Sunday from 11:00 am to 3:00 pm, 4:00 pm to 8:00 pm.

Closed

The Centre at the Forks and Rhino Lounge restaurant. 


What is the Museum doing to ensure visitor safety?

  • We have increased our cleaning schedule and are disinfecting high touch areas such as door handles, elevator buttons, railings, and seating throughout the day. Seating is spaced at least two metres apart.
  • There is a glass barrier between visitors and the front desk attendant as well as in The Shop.
  • Hand sanitizer stations are throughout the Museum.
  • Maximum room capacity signs are posted throughout the Museum.  Please wait your turn if a room is at capacity.  
  • Washrooms are open with a posted maximum capacity of either one or two people at a time.
  • The water fountain is turned off. Currently no external food or drink are allowed to be brought into the Museum by visitors. 
  • Interactive and communal materials have been removed from exhibitions.

COVID-19 Visitor Guidelines

  • If you feel unwell, please stay home and contact a health care provider if exhibiting the following symptoms listed in this poster
  • You must wear a mask for the entirety of your visit. If you forget yours, complimentary disposable masks are available at the reception desk and The Shop.
  • Please leave large bags and backpacks at home as lockers are not available and the coat room has limited capacity. Be prepared to wear your backpack on the front of your body. 
  • If visiting with a group, please keep it to a maximum of four people. 
  • Keep two metres apart from others at all times.
  • Please follow the arrows on the floor for moving around the Museum. One way traffic flow in gallery spaces is indicated by directional floor arrows and physical distancing floor graphics.
  • There is only one person or family unit allowed on the staircase or in the elevator at any time.
  • Contactless payment is preferred, and donations can be made with a credit card in The Shop.

FAQ

Are all visitors required to wear a face mask? What are the exemptions?

Yes, masks are mandatory. Please see City of London mandatory mask COVID order below for exemptions.

Will Museum London be screening visitors before entering the gallery?

Yes, the front desk attendant will be screening visitors. 

Will I be turned away if I am exhibiting COVID-19 symptoms? 

Yes, front desk staff will alert Security and/or Management who will ask the individual to go immediately to be tested for COVID-19 at one of the London assessment centres.

Will contact information obtained from contact tracing be shared with public health officials? How will Museum London respond if someone who has recently been in the Museum later tests positive for COVID-19?

Museum London will only share this information if requested by the Middlesex-London Health Unit, in order to assist with infection tracking, if needed. A public health official will contact you (if you have provided your contact info) if you were in the Museum at the same time with someone who later tested positive for COVID-19.

Will Museum London be booking private group tours? 

You can book virtual private tours HERE

What will happen to Culture Club, Adult Art Classes, Exhibition Programming, Film Screenings, and weekly tours? 

We will not be running these programs. Check our Museum London @ Home online programs HERE.   

What will happen to children’s programming like PA Day Camps, Imagination Station, and school field trips? 

We will not be running these programs. Watch for Museum London programs online in the coming months until we can begin to offer on-site activities again.

Can I rent the Museum out for events that meet the region’s health guidelines?  Please contact Museum London Events Coordinator, Lisa McDougall limcdoug@museumlondon.ca, with your event rental request and for info regarding COVID-19 event regulations. All events are held in accordance with government and public health unit regulations. 


Limitation of Liability

Any indoor public space where people come together, like Museum London, produces a risk of exposure to the coronavirus (COVID-19). By being in a public space like Museum London you voluntarily assume all the risks related to infection exposure. 

During your visit to Museum London, please help to keep each other healthy by wearing a face mask, a City of London mandatory order requirement*, as well as maintaining social distancing of two meters/six feet in any direction and following health and safety guidelines. 

*City of London mandatory mask order requires a mask or face covering which covers the nose, mouth and chin when entering these premises. Those exempt from wearing masks and face coverings include children under the age of two, people with a medical condition that inhibits their ability to wear a mask or face covering, people who cannot apply or remove a mask without help, and those receiving accommodations under the Ontario Human Rights Code or the Accessibility for Ontarians with a Disabilities Act.